1. Since song authentication is a digital code, it is not applicable for COD payment transactions.
2. Payment for Song Authentication orders will be verified within 24 hours.
3. The song authentication process can only be completed through Viber or WhatsApp, which can be installed on your smartphone.
4. Once the payment has been verified, one of our team members will reach out to you via Viber or WhatsApp to schedule a time for the song authentication process to begin.

We can process the purchased song authentication during our usual operation hours, which are Monday through Saturday from 8:00 a.m. to 5:00 p.m.

• Not Applicable for Cash On Delivery Transactions.
• Verification of your payment will be within 36 hours
• After the Platinum Karaoke Customer Service Representative verified the payment a customer service representative will inform you when the call authentication process will be.
• The authentication process will be done only during 9:00am to 5:00pm, Monday to Friday and 9:00am to 4:00pm.