Shipping costs for orders at platinumkaraoke.com will be determined by the weight of the purchased item(s) and the destination address that was provided in the shipment detail section. The additional shipping costs will be automatically generated upon checkout of your placed order. 

1.     IMPORTANT: The product warranty does not cover freight charges for inbound or outbound in which the product needs
          to be shipped back to us.
2.    Purchasers will be responsible for whatever inbound or outbound and shipping charges upon returning the product for the replacement
          or refund request transactions.
3.    Defective product(s) upon receipt will be subjected to further diagnostics and investigation before the approval of refund
          or replacement request.
4.    Please know that we are using a third-party courier and we guarantee that all the released products from our end had undergone an
          intensive product quality checking before we forward it to the third-party courier.
5.    The warranty of the unit only applies in the Philippines in the event that you need to ship back the unit shipping costs for inbound and
          outbound, and other possible charges will be the customer’s responsibility.

1.    NOTE: Duties and taxes assessment varies from the recipient’s corresponding country and will be the customer’s responsibility
          if applicable. Thus, platinumkaraoke.com will solely handle the Philippines required duties/taxes and licenses.
2.    In the event that the purchaser declined to receive the package, due to the presence of charges (for the duties and taxes that need to be         settled and requested for refund), all involved shipping costs for both outbound and inbound freight charges, will be DEDUCTED from the           amount of product payment that has been settled.
3.    IMPORTANT:The product warranty does not cover freight charges for inbound or outbound in which the product needs to
          be shipped back to us.
4.    Purchasers will be responsible for whatever inbound or outbound and shipping charges upon returning the product for the
          replacement or refund request transactions.
5.    Defective products upon receipt will be subjected to diagnostics for further investigation before the approval of refund or
          replacement request.
6.    Please know that we are using a third-party courier and we guarantee that all the released products from our end had
          undergone intensive product quality checking before the delivery.
7.    The warranty of the unit only applies in the Philippines in the event that you need to ship back the unit shipping costs for inbound and
          outbound, and other possible charges will be the customer’s responsibility.

• Order cancellation must be requested within 24 hours from the date of your order transaction or as soon as possible.
• Provide your order no. upon sending your order cancellation request to our online sales team onlinesales@vismayintlcorp.com
• The platinumkaraoke.com is not responsible for any charges that may arise to any unconfirmed cancellation through voice messages
       email, or SMS. Rest assured, we will try our best to cancel the order prior to shipping. Once the purchased product is shipped, sudden
       changes or cancellations will no longer be entertained.

1.     Defective products upon receipt will be subjected to diagnostics for further investigation before the approval of refund or
          replacement request.
2.    Please call our Customer Service Hotline to provide you with any troubleshooting procedures and technical assistance.
3.    Please know that we are using a third-party courier and we guarantee that all the released products from our end had undergone an
          intensive product quality checking before the delivery.
4.    Listed below are the following concerns that must be reported within the 7 days replacement period from the date you received your
          purchased item.

•  Incomplete item.                         Accessories /Parts/ Included items for bundle promotions.
•  Defective item.                             Internal defects/Not working/Faulty/Technical issues.
•  Damaged item.                            Dent/Accessories.
•  Wrong delivery of the item.       Received a different product from the placed order.

1.      The customer can file a refund request transaction within the duration of 7 days replacement period from the receiving date of the
           product(s) Please be informed that all the advised information that you acknowledged within the platinumkaraoke.com TERMS and
           CONDITIONS will be applied for your refund request.
2.     For customers who use the Bank transfer, Dragonpay, or Paypal transactions - Once the refund request has been approved, please be
           informed that if there are any possible additional charges for the refund transactions the amount of the transaction fee will be deducted
           from the total amount that needs to be refunded.
3.     Also, the amount for the additional transaction fee upon purchasing the product by using the following mentioned payment method will
           not be included in the amount that needs to be refunded.
4.     For Cash on Delivery (COD) transactions – Once the refund request has been approved, the customer must send the item back to
           platinumkaraoke.com (One of our online sales personnel will coordinate with the purchasers)

1.     IMPORTANT:Please be informed that the purchased product(s) will be delivered at the declared shipping location of the purchasers. The
          platinumkaraoke.com has nothing to do with any wrong declared information or negligence since the customer has complete control of
          filling the order form.
2.    Once the ordered product is already in the possession of the courier customers are not allowed to make sudden changes with the
          shipping location. Any changes or corrections to the declared shipping information must be advised as soon as possible.
3.    If the product has been delivered to the wrong shipping location customer will shoulder all the possible freight charges for inbound or
          outbound in which the product needs to be shipped back to us.
4.    If the customer requested a refund all the total freight charges will be deducted from the total amount of the purchased product(s) in
          which the product needs to be shipped back to us.
5.    If the customer wants to continue with the order transaction total freight charges will be deducted from the total amount of the
          purchased product(s) in which the product needs to be shipped back to us then, the remaining amount from the payment will be
          refunded. The customer will need to place a new order then the same terms and conditions still apply.

1.     Once the ordered item has been picked up by the courier a series of TRACKING No. will be given to our online sales team.
2.    Our online sales team will send the tracking no. including the link of the courier’s website, to the email account of the customers so they
          can track the flow of the shipment of their purchased product(s).
3.    Once the ordered item(s) is in the possession of the third-party courier the platinumkaraoke.com is no longer liable for any
          lost shipment transactions.
4.    For any lost shipment transaction the purchaser must directly communicate with the third-party courier customer service representative
          to report the following demands such as product Replacement and Refund.
5.    The Platinum Karaoke will automatically decline any REFUND or REPLACEMENT request until such time where the the third-party courier
          provided an established solution.

1.      The customer should send a short video clip while experiencing technical issues with the product for additional reference. Video clip can
           be sent to our email account services@platinumkaraoke.com
2.     Customer representative will provide any form of troubleshooting procedures based on the provided technical issues of the customer.
3.     If all the possible troubleshooting procedures had been exhausted and still won’t resolve the technical issue, the customer service
           representative will advise the customer to send back the unit.
4.    The warranty of the unit only applies in the Philippines in the event that you need to ship back the unit shipping costs for inbound and
           outbound, and other possible charges will be the customer’s responsibility.