Platinum Karaoke

WEBSITE TERMS AND CONDITION

IMPORTANT

By reading (Checking the T&C Box upon ordering) all of the information provided in the TERMS & CONDITIONS, you acknowledge that you are completely aware of, agree to, and will comply with all of the procedures and processes required to meet your specified requests. Please be advised that all Platinum Karaoke products have been tested and determined by our Quality Control personnel to be in excellent working condition.

SHIPPING COSTS AND PROCESSES

Shipping costs for orders at platinumkaraoke.com will be determined by the weight of the purchased item(s) and the destination address that was provided in the shipment detail section. The additional shipping costs will be automatically generated upon checkout of your placed order.

Free shipping is only applicable to items tagged under a free shipping promotion, subject to the relevant terms and conditions.

When placing an order, purchasers are responsible for any additional costs spent over the settled generated shipping charges. Our sales team will call purchasers to advise them of the additional fees. Additional shipping charges will only apply to addresses that our third-party courier is unable to access.

Please click the link to access all of our third-party courier's serviceable locations.

https://www.platinumkaraoke.com/pages/covered-locations

INTERNATIONAL AND LOCAL PURCHASERS:

1

NOTE: Duties and taxes are assessed differently in every country, and the purchaser is responsible for any applicable fees. Thus, platinumkaraoke.com will only handle the Philippines' applicable duties/taxes and licenses for newly purchased items under products labeled for international shipping availability.
2

If the purchaser declines to receive the package due to the presence of charges (duties and taxes that must be settled and requested for refund), all associated shipping costs for both outbound and inbound freight charges will be deducted from the amount of product payment that has been settled.
3

IMPORTANT: The product warranty does not cover freight charges for inbound or outgoing shipment of the product back to Platinum Karaoke's main office.
4

Purchasers are liable for any inbound or outbound shipping charges incurred when returning the product for replacement or refund requests.
5

When defective products are received, they will be submitted to additional diagnostics and investigation before being approved for a refund or replacement.
6

Please be notified that we are using a third-party courier, and we guarantee that all products released from our end have completed extensive product quality certification before being forwarded to the third-party courier.
7

The unit's warranty only applies in the Philippines. If you need to ship the unit back, the customer is responsible for the incoming and outgoing shipping fees, as well as any other charges that may occur.

ORDER CANCELLATION / CHANGE OF INFORMATION

Please inform our online sales department about your order cancellation request as soon as possible. You may also email or call the following hotline numbers for your order follow-up concerns.

Cancellations must be requested within 24 hours after purchase, or as soon as possible.

Once the ordered product has been picked up by our third-party courier and is ready for transportation, any adjustments or cancellations will no longer be accepted.

Platinumkaraoke.com is not responsible for any charges incurred as a result of an unconfirmed or confirmed cancellation. Any charges associated with the payment portal that you used will be deducted automatically from the product's settled value.

REPLACEMENT

REFUND

DELIVERED PRODUCTS TO THE WRONG LOCATION DUE TO THE PURCHASER DECLARING ANY INCORRECT INFORMATION RELATED TO THE SHIPPING TRANSACTION:

MULTIPLE DELIVERY ATTEMPTS BY THE THIRD-PARTY COURIER RESULTED IN THE PRODUCT BEING RETURNED TO THE SENDER.

When returning a product, it must be in pristine condition, with its original delivery package and accessories, and be prepaid and insured for the full purchase amount. We provide a full refund (excluding shipping charges) for items returned in their original delivery condition. For returns with missing parts/accessories, the cost of the replacement shall be charged to the customer. In addition, in an event that the unit is damaged due to customer misuse, a restocking fee of 15% to 27% will be charged to the customer, the exact amount of which will depend on the extent of the damage.

REPLACEMENT:

1

Upon receipt, defective products will be sent to diagnostics for further evaluation before a refund or replacement request is approved.
2

If you need troubleshooting or technical assistance, contact our Customer Service Hotline.
3

Please be notified that we are using a third-party courier, and we guarantee that all products released from our end have completed extensive product quality certification before being forwarded to the third-party courier.
4

The following issues must be reported within the 7-day replacement period from the date you acquired your purchased item.

Incomplete item: Unit package box / Accessories / Parts / Included items for bundle promotions.

Defective item: Internal defects / Not working / Faulty / Technical issues.

Damaged item: Dent/Accessories.

Wrong delivery of the item: Received a different product from the placed order.

REFUND – Bank Transfer, Dragonpay, PayPal, Credit Card via 2C2P, Cash on Delivery, and Billease Payment.

For Credit Card, Billease, and PayPal transactions, the refund will be credited to the payment portal used by the purchasers.

For Bank Transfer via online Debit Card or over-the-counter payment, Cash On Delivery (COD), and Dragonpay payment transactions, the amount will be refunded to the purchaser's provided bank account information, together with a valid identification with the same complete name and address as their order information, for both parties' protection.

Please be advised that the refund process will be credited to the purchaser's bank account within 7 banking days and up to 30 banking days, according to the terms and conditions of the payment method/portal used.

1

The customer can file a refund request transaction within 7 days of receiving the product(s). Please understand that all of the information that you acknowledged in the platinumkaraoke.com TERMS and CONDITIONS will be applied to your refund request.
2

Any charges associated with the payment portal that you used will be deducted automatically from the product's settled value.
3

Also, the amount for the additional transaction fee upon purchasing the product using the payment method listed above will not be included in the amount that needs to be refunded.
4

Before the refund can be processed, the purchaser must return the product to platinumkaraoke.com main office. One of our online sales specialists will reach out to purchasers for further assistance.

DELIVERED PRODUCTS TO THE WRONG LOCATION DUE TO THE PURCHASER DECLARING ANY INCORRECT INFORMATION RELATED TO THE SHIPPING TRANSACTION:

1

IMPORTANT: Please be advised that the purchased product(s) will be delivered to the purchasers' indicated delivery location. Platinumkaraoke.com has nothing to do with incorrectly provided information or negligence, as the purchaser has the entire discretion for filling up the order form.
2

Customers are unable to alter the shipment address once the ordered product has arrived at the courier's facility. Please let us know of any changes or alterations to the declared shipment details within 24 hours or as soon as possible.
3

If the purchased item is sent to the incorrect shipping location, the customer will be accountable for all of the inbound and outbound freight expenses associated with returning the product to us.
If the customer requests a refund, the entire freight charges will be deducted from the total value of the purchased product(s) that must be returned to us.
4

If the customer wants to continue with the order transaction, the total freight charges will be deducted from the total amount of the acquired product(s) in which the product must be returned back to us, and the remainder of the payment will be refunded. The purchaser will need to place a new order, and the same terms and conditions will still apply.

PROCESS FOR LOST ORDER TRANSACTION COMMITTED BY THE THIRD-PARTY COURIER:

1

Rest assured that The Platinum Karaoke will provide extensive assistance to our consumers in communicating with the third-party courier until we resolve the situation.
2

The Platinum Karaoke will automatically reject any refund or replacement request until the third-party courier has provided a definitive solution.
3

Purchasers must submit their refund or replacement demands directly to the third-party courier.
4

Aside from platinumkaraoke.com, the purchaser requires contacting the third-party courier's customer service directly to submit the tracking number issued by our sales associate while shipping the product(s).

MULTIPLE DELIVERY ATTEMPTS BY THE THIRD-PARTY COURIER RESULTED IN THE PRODUCT BEING RETURNED TO THE SENDER.

1

The products will be returned to platinumkaraoke.com main office if the courier makes multiple delivery attempts and the purchaser/receiver fails to receive the products.
2

The first payment for the shipping cost will be paid to the third-party courier. If the product is not received, it will be returned to the main office, and the shipping cost will have to be paid again by the purchaser for the second time to have the product delivered again.

TECHNICAL ASSISTANCE:

1

For additional reference, the customer ought to send a short video clip showing them experiencing technical issues with the product. Video clips can be sent to our email account at services@platinumkaraoke.com
2

Customer representatives will provide every possible kind of troubleshooting procedure based on the customer's provided technical issues.
3

If all possible troubleshooting options have been fully exhausted and the technical issue remains unresolved, the customer support agent will advise the customer to send the product to one of our service centers for repair.
4

The product's warranty only applies in the Philippines. If you need to send the product back, shipping costs for inbound and outbound, along with any possible charges, will be the customer's responsibility.

THANK YOU FOR PURCHASING PLATINUM KARAOKE!

CUSTOMER SERVICE HOTLINES:

Monday to Saturday - 08:00 am to 05:00 pm (PST)

Email: onlinesales@vismayintlcorp.com / services@platinumkaraoke.com
Facebook Page: https://www.facebook.com/ThePlatinumKaraoke

Landline:

8-866-1162 Loc. 118

WhatsApp/Viber:

Technical: +63-933-434-3772
Sales: +63-917-591-4263

Mobile:

+63-939-249-7210 / +63-917-843-3053
+63-917-110-7964