General Terms & Conditions

Thank you for choosing Platinum Karaoke!

Note that the duties and taxes assessment varies to the recipient corresponding country and will be the customer’s responsibility, if applicable. Thus, platinumkaraoke.com will solely handle the Philippine’s required duties/taxes and licenses.

Shipping costs for orders at platinumkaraoke.com will be determined by the weight of the purchased item(s) and the destination address that was provided at the shipment detail section. Shipping cost is automatically included at the checkout.

Shipment Guide:

Shipping lead time and Tracking Information:

Lead time for purchases depends on the customer’s location and cut-off time. Platinum Karaoke understands that Filipinos around the world loves to bond and sing, thus, we want you to have your Platinum Karaoke system the soonest. Our cut-off time is at 10:00 AM (UTC+ 08:00)

Shipping costs for orders from platinumkaraoke.com will be determined by the weight of the items ordered and the destination address you specified in your order. The shipping cost for any order will be automatically generated after your purchase.

We can deliver to all serviceable areas. Click Here However, there are still some geographical restrictions. If our couriers are not able to deliver to your location, shipping fee will be shouldered by the customer. We will inform you through our customer service hotline.)

For international shipment, transit may take less than 1 week to 2 weeks, specific areas that are considered remote by the courier provider. You may also track your order via UPS or through our customer service via talk chat at platinumkaraoke.com

Platinum Karaoke customer service will notify you via email once your order is validated and shipped, together with the tracking number of the shipment. This will include the estimated time of arrival and other necessary information.

Note: The tax/duty assessment is entirely up to your host country and will be the customer’s responsibility if any is applied. Platinumkaraoke.com will only shoulder Philippine-side tax/duty and licenses.

You may track the shipment of your order with the provided courier online tracking system.

IMPORTANT: The product warranty does not cover freight charges for inbound or outbound in which the product needs to be shipped back to the Philippines.

The customer is liable for both shipping cost and must be paid and insured.

Cancellations / Returns & Refunds 

In line with Cancellations/Returns and Refunds, please contact us at ( (02)866.1162  loc 118 or email us at onlinesales@vismayintlcorp.com immediately during our regular business hours from Monday to Friday 9AM to 5PM(UTC+ 08:00) and Saturday from 9AM to 4PM (UTC+ 08:00). Our customer representatives will assist you gladly. platinumkaraoke.com is not responsible for any charges that may arise to any unconfirmed cancellation through voice messages, email or SMS. Rest assured, we will try our best to cancel the request order prior to shipping. Once the purchased product is shipped, sudden changes or cancellation will not be validated.

Returns & Refunds

In any event, you wish to return merchandise, kindly email us at onlinesales@vismayintlcorp.com or you may contact us via Viber, Whatsapp, or Skype: (+63) 917-843-3053 (Globe) ,  (+63) 939-2497-210 (Smart) within seven (7) days of receipt of the product. Upon approval, we will send you a return authorization number and shipping instructions via email.

* Incorrect purchased shipped

The product must be in perfect condition with the original delivery package and must be returned prepaid and insured for the whole purchase price. We will issue a full refund less shipping cost for items that are returned in its original delivery condition. For returns with missing parts/accessories, the cost of replacement shall be charged to the customer. In addition, in an event that the unit is damaged due to customer misuse, a restocking fee of 15% to 27% will be charged to the customer, the exact amount of which will depend on the extent of the damage.

NOTE: 

International and Local Warranty

The warranty begins on the date of purchase and expires in the specified period of the products’ warranty card.

In case the product was purchased from an unknown reseller or unregistered retailer e.g. on-line auction channels, the warranty period is considered to have started six months after the manufacturing indicated on the product or as derived from its serial number. Additional charges might apply.

Shipping and any product transportation cost from any place to any Platinum Karaoke service center or vice versa is not covered by the warranty. However, if the product is coming from one Platinum Karaoke Service center to another Platinum Karaoke Service Center, the shipping fee shall be covered by Platinum Karaoke.

The customer must present the warranty card together with Official Receipt to eligible for warranty service. In case the customer lost or misplaced the Official Receipt, Platinum Karaoke Service Center will accept Certificate of Purchased from the store/online/website where they bought it.